When the world slowed down, business picked up for San Diego-based Corinthian Title, which has spent the better part of the pandemic processing an influx of home refinance transactions.
The work would seemingly weigh down any workforce, but the title agency, which won The San Diego Union-Tribune’s top prize for a mid-sized company, managed to keep employee morale high.
“It was a challenge and that’s why we’re proud of our employees,” said President Michael Godwin. “We all had to pull together and adjust our workflows to accommodate all the business that we had. It was a really unprecedented time from a business perspective because of all the refinance transactions ... because of lower interest rates.”
Started in 2008, Corinthian Title is a title agency providing title and escrow services throughout California, with a focus on San Diego. The privately held firm, whose home base is in Mission Valley, employs around 100 people in town and another 50 in other markets. The job, which centers around verifying that a title to a piece of real estate is legitimate, is predominantly paper based, meaning most employees still had to report to the office while their friends were staying home.
The low-interest-rate-fueled surge in transactions to process, further complicated by COVID-19 office dynamics, could have been a recipe for workplace dysfunction. But Godwin attributes Corinthian Title’s day-to-day focus on reinforcing each employee’s value to keeping the atmosphere copacetic.
“Our management team, we really are hands on. We believe in that upside down pyramid philosophy, as far as we’re here to support the employees,” he said. “It’s a family type company. You’re not a number when you’re working at Corinthian Title, you’re a name. And we take great pride in that.”
Top Workplace survey respondents echoed the sentiment with a chorus of statements that applauded the company’s management style.
“I have worked at many title insurance companies in the past and this one has the best environment to work in,” one employee wrote. “Managers support a flexible work environment, which makes the job more enjoyable.”
There’s nothing particularly flashy about the firm’s offices or its benefits package. Employees are paid competitive salaries, and they’re offered medical, dental and life insurance policies, Godwin said. Offices have breakrooms with coffee, lunch is provided at the end of the month and casual Fridays are also doughnut days. Otherwise, holiday parties have been replaced by end-of-year bonus checks because of the pandemic, and the annual Halloween costume contest comes with a $250 reward for the winner, he said.
Employee survey responses, then, suggest that the simplest of things — as opposed to elaborate fitness centers or beer on tap — proved the most consequential in a year when the relative positivity of San Diego workers was measurably lower than in 2020, as viewed across two dozen factors such as pay, benefits and company loyalty.
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November 21, 2021 at 07:30PM
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Top-ranked midsize company winner: Corinthian Title - The San Diego Union-Tribune
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