FirstEnergy said the utility company has disabled all online account access and is requiring customers to reset their passwords, after detecting unauthorized attempts to log in.
As many as 6 million customers’ accounts may be blocked. FirstEnergy has 10 regulated distribution companies — including Ohio Edison and Penn Power — that make up one of the country’s largest investor-owned electric systems.
Consumers are being notified by email; those without online accounts would not receive the email requesting a new password.
FirstEnergy said it regularly monitors the website and customer online accounts.
“We recently detected suspicious activity involving numerous unauthorized attempts to log into customer accounts. While the vast majority of these attempts were unsuccessful, we became aware that a number of unauthorized logins were completed,” consumers are told when they attempt to log in.
“Out of an abundance of caution, we have disabled all online account access and are requiring our customers to reset their passwords to access their FirstEnergy ‘My Account.’ You will not be able to access your account until the password update process has been completed.”
Instructions are provided for resetting the password, entering a username and an email address associated with the person’s online profile.
No sensitive customer information such as full bank account or credit card information, is available through online account access, a spokeswoman said.
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